ANNUAL LEAVE PLEASE NOTE
Website is back open for orders but we will not be processing any until w/c 22nd January to enjoy long awaited holiday. Advance orders may be made using the Notes box at checkout, just let us know the date you’d like your order to arrive by. Any questions please email, however we may be slow to reply. Thanks! Gemma x
Dispatched via Royal Mail Tracked24 within 5 working days of ordering (unless otherwise requested). Orders over 2kg will be upgraded to DHL Courier. You will receive a tracking email and text so if you’d like these sent elsewhere (i.e. to the recipient) let us know their details in the comment box. Parcels are NOT letter box friendly (our brownies are too chunky) and we can take no responsibility for missed or delayed parcels once they leave our kitchen.
Our bakery is Backwell (BS48 3BD) on the A370 – 15 minutes from Hotwells. If you would prefer to collect your order let us know your date window in the Comments box at checkout and we will get in touch to confirm when this might be possible.
General Delivery Information
All Dark Matters vegan brownies are baked to order. This means your brownies arrive as fresh as possible and haven’t been waiting ‘in stock’, but we’re a very small bakery so it also means we need a little time to get your delivery ready.
Orders are usually dispatched within 5 working days of placing your order, and sent either via Royal Mail Tracked or DHL courier. Please check your emails for a dispatch notification from us, followed shortly by a Tracking email and text either from Royal Mail or DHL. If you’d like the Tracking to go to an alternative email address/phone number please let us know in the comment box.
If you would like your order to arrive by a specific date we will do our best to accommodate, just use the comment box at the checkout to notify us of your delivery date requests (don’t forget your gift message too!).
Please be aware we are a small but busy bakery. We will do our best to get your brownies delivered when you want them, but may not be able to accommodate all urgent or last minute orders.
Parcels are NOT letterbox friendly – Dark Matters brownies are just too chunky. We take no responsibility for missed or delayed parcels once they leave our kitchen.
The vast majority of orders are made and dispatched within five working days. However, this may take a little longer during peak periods or if we have difficulty sourcing specific ingredients.
If you have any queries please get in touch – we will get back to you as soon as we can! Gx